Shipping Policy

1. Please allow 1 to 3 business days for us to dispatch your order (please note: shipping times may vary due to uncontrollable factors such as political events, changes in climate, and so forth). We do not process orders or shipping on weekends or holidays.

2. Please make sure all the shipping information you provide to us is correct. If you need to change your address before your product is dispatched, please don't hesitate to contact us. We will help you contact the relevant logisitcs supplier, but we will not be held responsible for any package damage, loss, or delay caused by incorrect shipping information customers provide nor caused by the shipping carrier during the transportation.

3. Our shipping warehouse is located in Hong Kong.  Free shipping for orders over CA$99.00, we will charge you CA$9.99 as shipping fee if your orders less than CA$99.00.

4. Standard shipping is not available for P.O. Boxes or APO/FPO addresses.

5. When orders are shipped out, you may find the tracking number you receive includes the wrong tracking code when generated. Should this happen, you can check the correct tracking number via your Order status page after 48 hrs.

6. When ordering you may need to pay customs duties and sales tax directly to our logistics suppliers to clear goods at customs. Please consider this when ordering. SwitchBot has no way of estimating such fees.

7. Remote Area Fee: Some postal addresses may be charged an extended area fee or overwater charges depending on where you live, if you are unsure of such charges, please contact us for more information. For information about DHL Remote Area Post Codes, you can click this link for more information.

For the following products, shipping fees are determined based on product weight: SwitchBot S10, K10+, K10+ Pro, Roller Shade, Evaporative Humidifier, K10+ Pro Combo, Air Purifier, Air Purifier Table, and Cleaning Combo. For more details, please contact our customer support team at support@switch-bot.com.

If you have any further questions, feel free to contact us support team: support@switch-bot.com or 1-855-696-0888 (Toll Free)