Shipping Policy

1. Please allow 1 to 3 business days for us to dispatch your order  (The shipping time may vary due to the uncontrollable factors, e.g.: political activities, climate changes ). Please be known that we do not process orders or shipping on weekends or holidays. 

2. Please make sure all the shipping information you provide to us is correct. If you need to change the address, please don't hesitate to contact us before the package ship out. We will help you contact the shipping carrier that is responsible for the transportation, but we are not responsible for any package damage, loss, or delay caused by incorrect shipping information customers provide nor caused by the shipping carrier during the transportation.

3. Free shipping for orders over CA$119, we will charge you CA$15.99 as shipping fee if your orders less than CA$119.

4. Our shipping warehouse is located in Hong Kong.

5. When orders are shipped out, you may find the tracking number you receive includes the wrong tracking code when generated. Should this happen, you can check the correct tracking number via your order status page after 48 hrs.

7. Standard shipping is not available for P.O. Boxes and APO/FPO addresses.

8. When ordering you may need to pay customs duties and sales tax directly to our distributors to clear goods at customs. Please consider this when ordering. SwitchBot has no way of estimating such fees.

9. Remote Area Fee: Some postal addresses may be charged an extended area fee or overwater charges depending on where you live, if you are unsure of such charges, please contact us for more information. For information about the DHL Remote Area Post Code, click this link to  for more information.

10. Please refer to the following table in regards to delivery times for the following countries/regions:
Please note, this table is for reference only and you may experience delays depending on other factors not taken into account.

Location Shipping Time
Canada4 -10 Business Days

If you have any further questions, feel free to contact our support team: