Wonderlabs. Inc (hereinafter referred to as "we" or "us") respect and protect the personal information of all users. We will collect and use the information generated during your use of our products or services (including smart home products, accessories, computer applications, smart terminal applications, toolkits, websites, information storage platforms and related services) or provided by you on your own initiative in a lawful, proper and necessary way.
1. INFORMATION WE COLLECT
1.1 Sources of personal information
1.1.1 Information you provide to us
This includes information you provide when you register and set up new products, download software, post on online platforms like forums or communities, respond to a survey, or enter a interactive.
1.1.2 Information from the use of products and services
When you use products and services, data may be sent to us such as your hardware model, firmware and operating system version, unique device identifiers and IP address/location information. Other times, subject to applicable law and your consent where it’s required, we may collect data based on your activities including your settings and configurations, usage data, and crash or error data.
1.2 The content of personal information
The data we received depends on the products, features and services you use, events in which you may participate, and other interactions you may have with us. This data can include the following:
Name and contact data: data like your name, email address, postal address, phone number, and other similar contact data
Credentials: passwords, hints, and information used for authentication and account access
Demographic data: data like your age, gender, country, and preferred language
Payment data: data needed to process your order if you make purchases through our platform, like your shipping address, products ordered, and contact information. We do not collect payment information (i.e., credit or payment card number). Purchase transactions are done through secure third party companies.
Usage data: data about how you and your device interact with us and our products, like:
- Product use data: the features you use, actions you take, and activities you perform
- Device data: a data about your device and the network you use to connect to our products, including the operating systems and other software on your device, device identifiers, and regional and language settings.
- Other product data：information from other devices and software
- Error reports and performance data：the type or severity of the problem, details of the software or hardware related to an error, the contents of files you were using when an error occurred, and data about other software on your device
- Support data：information about you and your hardware, software, and details about the incident, authentication data, your communications with us, data about the machine and the application you were using, and system, registry, and configuration data.
Interests and favorites: your preferences, programmed activities or routines, contacts and relationships if you use a product that supports multi-user, community and sharing functionality
SwitchBot Accounts: Some products utilize a SwitchBot account to optimize your experience. For example, it may enable improved personalization and allow you to save and recall settings, configurations, and history. When you create a personal SwitchBot account, we collect certain personal data and assign a unique ID number to your account and information. When you sign into your account, we may collect information about your session, including a record of your sign-in, date and time, the product you signed into, the number assigned to your account, and a unique identifier assigned to your device, your IP address, and your operating system and browser version. In general, when you sign into your account, you will stay signed in until you sign out.
Location data – Some products use location data for purposes like time/date and language preferences. Data we may collect about your location can be either precise or imprecise. Precise location data can be your home or work address information or Global Position System data, which we may collect when you enable location-based products or features. Imprecise location data may include a location derived from your Wi-Fi or IP address or data that indicates where you are located with less precision, like a city or region.
Content: We may collect information about the content of your files and communications when necessary to provide you with the products you use. We also may collect the content of messages you send to us, like feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, phone conversations or chat sessions with representatives may be monitored and recorded subject to applicable law and your consent where it’s required.
1.3 Product tester data
When you sign up to become a SwitchBot product/service tester, we may collect information about you. We use this data to invite you to become a tester, and we use your feedback to develop and improve our products and services.
2. COOKIES, BEACONS AND SIMILIAR TECHNOLOGIES
Cookies are small files that store information on your computer, TV, mobile phone, or other device. They enable the entity that put the cookie on your device to recognize you across different websites, services, devices, and browsing sessions. Cookies serve many useful purposes. For example:
- Cookies can remember your sign-in credentials so you don’t have to enter those credentials each time you sign in to a service.
- Cookies help us and third parties understand which parts of our Services are the most popular because they help us to see which pages and features visitors are accessing and how much time they’re spending on the pages. Studying this information helps us to adapt the Services and provide you with a better experience.
- Cookies help us and third parties understand which ads you’ve seen so you don’t get the same ad each time you access a Service.
- Cookies help us and third parties to provide you with relevant content and advertising by collecting information about your use of our Services and other websites and apps.
When you use a web browser to access Services, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the help menu of your browser to learn how to change your cookie preferences. Your device operating system may contain additional cookie controls. Note that some Services are designed to work using cookies, so disabling cookies may affect your ability to use those Services or certain parts of them.
2.2 Other Local Storage
We, along with certain third parties, may use other kinds of local storage technologies, such as Local Shared Objects (also referred to as Flash cookies) and HTML5 local storage, in connection with our Services. These technologies are similar to the cookies discussed above. They’re stored on your devices and can be used to store certain information about your activities and preferences.
We, along with certain third parties, may use technologies called beacons or pixels that communicate information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you’ve viewed particular content or a particular email message, and determine the time and date on which you viewed the beacon and the IP address of your device. We and certain third parties use beacons for a variety of purposes, including to analyze the use of our Services and, along with cookies, to provide content and ads that are more relevant to you.
3. HOW WE USE INFORMATION
We use the data we collect to operate our business and provide, improve, and personalize our products and services, and to send communications, including promotions, account information, security updates, and product information.
We may analyze this data, including your personal information, to give you a more seamless, consistent, and personalized experience. We will always do so subject to applicable law and your consent where it’s required.
We use data to provide and improve our products and to perform essential operations. This includes operating and using the products, maintaining and improving their performance, and using data to research, develop new features, and provide customer support. Example uses include:
- Providing the Product or Service
We use data to ensure our products operate as intended and expected. Our products may have personalized features and recommendations that enhance your productivity and enjoyment, and tailor your experiences based on your activities, interests, and location.
- Customer Support
We use data to diagnose product problems, repair customers' devices, and provide other customer care and support services.
- Product Activation and Registration
We use device and application version, location, and unique device, network and identifiers and other data to activate and register products.
- Product Improvement
We use data to improve our products, add new features or capabilities, report errors, improve security, determine what new features to prioritize, and improve efficiency.
- Security, Safety and Dispute Resolution
We use data to protect the security and safety of our products and our users, to detect and prevent fraud, and to resolve disputes and enforce our agreements. For example, we may use data to determine which products need security patches or analyze patterns in data that allow us to develop new security features.
- Business Operations
We may use pseudonymous and aggregated data to create statistics and analysis. For example, financial and product reports are created to analyze performance in a given sector or region.
- Marketing communications
- Support Communications
We may contact you by email or other means to inform you when a subscription is ending or to let you know when security updates are available.
4. SHARING AND DISCLOSING INFORMATION
We do not sell your personal data.
We may share your personal data with your consent or to complete a transaction or provide a product or service you requested or authorized. For example, we share your content with third parties when you tell us to do so, like when you send data to a friend or link accounts with another service. We also share personal data among our controlled affiliates and subsidiaries for the purposes described in this policy and when required by law.
We may share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions.
These companies must abide by our data protection and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data to another company if we plan to merge with or be acquired by that business. This may include any organization involved in a merger, transfer, or sale of our assets or business.
5. CONTROLLING AND ACCESSING INFORMATION
You can direct us to update, delete, or deactivate certain information pertaining to you. You can also request that we remove your personal information from the blog, community forums, or other public areas within our control. If we cannot remove certain personal information, we will let you know why.
You can unsubscribe from marketing emails from us by following the instructions in the email you received. We try to respond to requests to review information we have on file within 30 days of receiving a request.
You can “opt-out” of having your personal information used for certain purposes whenever we ask for this information. If you have questions, comments or would like to make a request about your data or our privacy statement or data practices, please contact us or through the following website: https://support.switch-bot.com
We do not knowingly collect or maintain information about persons under 18 (Or the age required by local law) years of age. If We learn that information about children has been collected on or through the Sites, We will take appropriate steps to delete this information. If you are the parent or legal guardian of a child who has registered for an account or service on our Sites, please contact us using the contact information below to have that child’s account or service terminated and personal information deleted.
7. DATA SECURITY
We are committed to the protection of your personal information. We use a variety of security technologies and procedures, including TLS encryption, to help protect your personal information from unauthorized access, use, or disclosure.
8. HOW WE STORE AND PROCESS INFORMATION
8.1 We will retain your personal data for as long as
- you use our products or services
- your account is active
- needed to provide you services
- we are legally required to
- to resolve disputes, and
- to enforce our agreements
Personal data that is no longer required to be retained will be deleted at regular intervals.
Personal information collected by us may be stored and processed in the United States or in any other country we or our affiliates or service providers maintain facilities.
We take steps to ensure that the data we collect is processed as described in this statement and according to the law wherever the data is located.
8.2 SwitchBot Cam
8.2.1 Activation and Registration
To activate and register your products, you provide information to us to create an account, including your name, email address, password, payment information (if you subscribe to premium services), camera name, and camera settings.
We also provide activation and registration through third party open authorization services such as Google, Amazon or Apple.
8.2.2 Video and Audio Recordings
When you use SwitchBot cam products and services, our servers automatically receive, record, and process data necessary to provide the service as well as information from the devices you use to view or listen to the data, including:
- Video and audio recordings
- Device-specific information like hardware model, operating system version, and device identifiers
- Service event logging information
- Time and date of service use
- On/off, and other interaction with the product
- Crashes, system activity, and hardware settings
- Geo-location information (when location services are enabled)
8.2.3 SwitchBot Security and Storage
We have implemented SwitchBot products so that no SwitchBot employee, contractor, vendor, affiliate, or governmental entity can access unencrypted footage. Every SwitchBot camera has a unique private key and digital certificate, which is used to encrypt communications in transit.