I needed to change my existing SwitchBot curtains from a rod version to an I rail version. SwitchBot customer support was excellent and sent the parts I needed to swap over for just the shipping costs. Very polite and professional.
Great support. Speedy delivery of replacement product
I'm really happy with my curtain SwitchBots. Recently changed from U-rail to Rod since i moved - and noticed that the bot has a hard time going over the part where the rod telescopes or extends. It's a little bit tricky too to get rod curtains to look like they're moving in an organized manner and not just by the end - but the bot comes with several accessories to make it look neater.
The best service
I am very happy with how my problem was handled. Thank you to the switchbot team for understanding
I needed to change my curtain type from ring to rail, the support team knew exactly what I needed, explain the process and sent the new part to me in the Philippines!! Given I bought the original part in Chicago!! That’s what you call awesome service!!
Had a technical issue with my Bot that could not be resolved. Support team sent me a warranty replacement in a timely manner.