Supports different locks and doesn't affect your original lock in any way.

Supports 1-Key Locking: simply click the "Lock" key to close SwitchBot Lock for a faster way to leave home.

Uses ATS-128-CTR encryption to ensure safety at all times.

Instant Push Notifications via our App(SwitchBot Hub Mini required)

Customer Reviews

Based on 13 reviews
92%
(12)
8%
(1)
0%
(0)
0%
(0)
0%
(0)
D
Desmond Chang
Lock

Just great. Easy to install n configure. Works well

E
Eugene Koh
Review of Product (SwitchBot Lock Starter Combo)

The product is one of the easy to set up compare to other door lock. It doesn't require you to change the whole entire lock which was one of my concern. With a switchbot hub mini you can control the lock anywhere around the world with wifi. You still can still open the door with a your door key even if the lock went out of battery. Hope to see an integration with Home Assistant next time but very good that you can add to Samsung SmartThings, Google home and more. You can even set a one time pin for someone.

C
CHAN Yiu ming
SwitchBot Lock and SwitchBot Mini Hub

The SwitchBot Lock is easy to install and convenient for use with the Keypad Touch.
The SwitchBot Lock is not required to alter the original lock installed on the door so that it is suitable for the person who need moving regularly (just replace the adhesive tape).
If your flat has a sliding metal gate, it is not easy to alter to an electronic lock. The SwitchBot Lock is a feasible solution if it can be installed.
We can open the lock remotely (with SwitchBot Hub Mini) if there is an emergency situation (aged person at home who need first aid or outbreak of fire).

E
Eric

Lock Starter Combo

M
Michael Shaw
Works Well for Me

At first I was a bit challenged because I found installation the installation instructions that came with the set, somewhat incomplete, my preference is to read and install not to scan and be sent to online instructions, so it took me a bit longer to get the installation complete, I also feel that the steps of installation are a little jumbled, that being said the installation is complete and since the lock on my door was installed by the building I wasn't sure the system woulld work, and was told if I wanted an electronic system it could cost upwards of $2,000. Fortunately it worked. I do have the occasional issue with the finger touch control not working or taking a few times, I've learned that you have to get the fingerprint on the pad exactly right and I still have a fear of leaving without the actual key, not sure I will ever get over that, so let's say the value was great (website beat all of the E-bay sellers deals) and I am happy with the results.

Terms and Conditions

Items directly purchased from www.switch-bot.com can be returned in 30-days for a full refund or exchanged under the following circumstances:

1. Missing, Damaged, or Wrong Items.

Please inspect your order as soon as you receive it. We always do our best to deliver your order in an efficient manner and strive to make sure your orders are complete and undamaged. If in the unlikely event your order is missing, incorrect, or damaged, please contact us immediately.

2. Malfunction or Serious Product Quality Issues.

Please read the Manual first before you set up and use your product. In the meantime, you can refer to the FAQ page of our official website or ask for assistance via “Feedback” via the SwitchBot App. If you have encountered malfunction or product quality issues that affect the use of your product, please contact us within 30 days of receipt of shipment.

3.If your product is unopened you are eligible for a return or refund.

Other notes:

1.If your product is not faulty and you have already opened your device, we do not offer refund or exchange.

2.Any item that is damaged through customer misuse or missing parts due to customer tampering cannot be returned or refunded.

3.If customers choose the wrong rail model subjectively, we will not provide any return or exchange service after this 30-day period has expired.

4.Before returning an item, please make sure that you contact our returns team at support@wondertechlabs.com,this helps us to make sure your return is received in a safe and timely manner. Should you fail to notify us of a return being made,SwitchBot will not be held accountable for loss of stock and/or losses incurred due to negligence when in transit.

5.For non-quality-related warranty claims,the buyer will be responsible for all shipping costs.

Return and Refund Procedure

1.If you are looking to apply for a return or refund,please email the following information to support@wondertechlabs.com, we will send a confirmation email to you within 3 business days of your request.

*Order ID

*A description of the reason for your return

* A video/image that explains the issue

2.We will confirm if the package is unopened or not, and will supply a return address to customer.

3.Customer will then send back the package and device.

4.Customer must then provide a tracking number for their delivery.

5.Our processing centre will confirm there are no issues with the return.6.Refund will be processed.

Note: The time it takes for products to be sent back to our warehouse varies and may take up to as long as 1 month. Our warehouse accepts returns every two weeks . If you find that your return has not been processed according to your expectations, we would ask that you please wait patiently; (our warehouse is located in three places: the United States, United Kingdom and Europe), and we will deal with your return as fast as we can.

The following content should help solve some frequently asked questions regarding our refund policy.

How can I cancel my order?

You can cancel your order within 12 hours of order placement, if your order has been submitted for more than 12 hours it cannot be canceled unless it hasn't been shipped out yet.

Note:Please allow us 24 hours to fully process orders, if you do not receive a tracking number in more than 72 hours please contact us at support@wondertechlabs.com.

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30-Day Money Back Guarantee
1 year
warranty
Customer Support

Customer Reviews

Based on 13 reviews
92%
(12)
8%
(1)
0%
(0)
0%
(0)
0%
(0)
D
Desmond Chang
Lock

Just great. Easy to install n configure. Works well

E
Eugene Koh
Review of Product (SwitchBot Lock Starter Combo)

The product is one of the easy to set up compare to other door lock. It doesn't require you to change the whole entire lock which was one of my concern. With a switchbot hub mini you can control the lock anywhere around the world with wifi. You still can still open the door with a your door key even if the lock went out of battery. Hope to see an integration with Home Assistant next time but very good that you can add to Samsung SmartThings, Google home and more. You can even set a one time pin for someone.

C
CHAN Yiu ming
SwitchBot Lock and SwitchBot Mini Hub

The SwitchBot Lock is easy to install and convenient for use with the Keypad Touch.
The SwitchBot Lock is not required to alter the original lock installed on the door so that it is suitable for the person who need moving regularly (just replace the adhesive tape).
If your flat has a sliding metal gate, it is not easy to alter to an electronic lock. The SwitchBot Lock is a feasible solution if it can be installed.
We can open the lock remotely (with SwitchBot Hub Mini) if there is an emergency situation (aged person at home who need first aid or outbreak of fire).

E
Eric

Lock Starter Combo

M
Michael Shaw
Works Well for Me

At first I was a bit challenged because I found installation the installation instructions that came with the set, somewhat incomplete, my preference is to read and install not to scan and be sent to online instructions, so it took me a bit longer to get the installation complete, I also feel that the steps of installation are a little jumbled, that being said the installation is complete and since the lock on my door was installed by the building I wasn't sure the system woulld work, and was told if I wanted an electronic system it could cost upwards of $2,000. Fortunately it worked. I do have the occasional issue with the finger touch control not working or taking a few times, I've learned that you have to get the fingerprint on the pad exactly right and I still have a fear of leaving without the actual key, not sure I will ever get over that, so let's say the value was great (website beat all of the E-bay sellers deals) and I am happy with the results.